Privacy Policy

1. Introduction & Scope

Welcome to Wayfare. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our taxi booking platform. This policy complies with applicable privacy laws including GDPR, CCPA, and DPDP.

2. Information We Collect

To provide our services, we collect and process the following categories of data:

• Contact Details: Full Name, Email Address, Phone Number.
• Location Telemetry: Pickup & Drop-off Addresses and their static GPS Coordinates (captured only at the time of booking).
• Metadata & Tracking: Client IP Address and Session Data (for maintaining logged-in states).
• Payment Information: Transaction History and Payment Method Tokens. Payment processing is handled by third-party gateways (e.g., Stripe, Razorpay). We never store raw credit card details on our servers.

3. How We Use Your Information

We use your data for the following purposes:

• To fulfill your ride requests and dispatch drivers to your location.
• To process payments securely and prevent fraudulent transactions.
• To ensure safety and security during your trip.
• To comply with tax, legal, and regulatory obligations.
• To improve our services through analytics and troubleshooting.

4. Third-Party Sharing

We do not sell your personal data. We only share information with essential service providers necessary to operate our platform, including:

• Drivers: Necessary trip details (pickup/drop-off, name, and masked contact info).
• Map Services: Google Maps API (server-side only) for routing and distance calculations.
• Payment Gateways: For processing fares and refunds.
• Communication Services: Email and Telegram for trip updates and system notifications.
• Cloud Infrastructure: Secure hosting environments (VPS, Cloudflare).

5. Data Retention & Storage

We retain your personal information, including ride logs, location records, and IP addresses, only as long as necessary to fulfill the purposes outlined in this policy, or to comply with applicable tax and legal compliance requirements. After this period, data is securely anonymized or deleted.

6. User Data Rights

Under applicable privacy regulations, you have the following rights regarding your data:

• Access & Export: Request a copy of the personal data we hold about you.
• Correction: Request updates to inaccurate or incomplete information.
• Deletion ("Right to be Forgotten"): Request the deletion of your account and associated personal data, subject to legal retention obligations.

To exercise these rights, please contact our privacy team using the details below.

7. Security & Encryption

We implement robust technical and organizational measures to protect your data. All data in transit is encrypted using SSL/TLS protocols. Administrative access to user data is strictly restricted and monitored to prevent unauthorized access, alteration, or disclosure.

8. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at: